Founded in 1999, eTelecare is an outsource call center, providing customer service, inbound sales, outbound sales and technical support. Our clients are in industries such as consumer technology, financial services, telecommunications, business services, travel and others – they are the top brand names that people know and love.
At eTelecare, our values include professionalism, pride, integrity, and fun! A typical day at eTelecare could involve:
* helping a mother in California complete a birthday call to her son in New York.
* enjoying a free catered meal during your lunch break.
* receiving a bonus for referring a friend.
* being promoted to the next step on your career path.
* using your paid time off to go to a Friday ball game.
eTelecare Global Solutions is a leading provider of outsourced customer care services and solutions for leading firms in the telecom, wireless, consumer electronics, software, financial, and travel industries. We field phone calls from consumers -- customer service questions, sales inquiries, and technical support issues -- for major mobile phone companies, computer manufacturers, and more. With eleven centers across two continents, eTelecare offers an unparalleled range of services and industries.
Onshore and offshore, eTelecare outperforms our competitors in every aspect of our operations. This includes crucial metrics such as faster handle times, higher first-call success rates, higher sales conversion rates, and higher customer satisfaction scores.
With superior service, and dramatic growth, eTelecare is where careers take off.
